Infosys Walk-In Drive 2026 for Senior Process Executive | 15 October 2026

 

Infosys Walk-In Drive 2026:-

Infosys is hiring candidates for the role of Senior Process Executive  for the  Bangalore locations. The complete details about Infosys Walk-In Drive 2026 are as follows. 

• Job Position: Senior Process Executive
• Job Location:  Bangalore
• Salary Package: As per Company Standards
• Full/Part Time: Full Time
• Education Level: Graduation

Qualifications

Designation: Senior Process Executive

Qualification: Any graduate – Full-time graduates

Experience: 1-2 Years

Notice Period: Immediate to 15days

Shift Timings: Flexible for shifts(5 days WFO)

Note:

• Candidates who are available in Bangalore only preferred for walk-In.
• International Experience is mandatory(No Domestic Experience)

Key Responsibilities:

• 1-2 years of relevant experience.
• Available for rotating shifts across weekdays and weekends.
• 1-2 years in a customer service back-office operations, or case-processing role
• prior card disputes, chargeback, or transactional fraud experience.
• Background in a bank, card issuer, or payments back office.
• Exposure to a card network dispute platform such as Mastercom.
• Experience in a role where decisions were reviewed, challenged, or audited after the fact.

Preferred

• Prior card disputes, chargeback, or transactional fraud experience.
• Background in a bank, card issuer, or payments back office.
• Exposure to a card network dispute platform such as Mastercom.
• Experience in a role where decisions were reviewed, challenged, or audited after the fact.

Case Handling:

• Work assigned dispute cases from intake to outcome within the turnaround time set for the queue.
• Review transaction detail, account activity, and any documents the customer has provided against the checklist for that claim type.
• Confirm the claim type third-party fraud, first-party (customer-involved) fraud, unauthorized use, or merchant dispute using the indicators set out in procedure and the wider evidence on the file.
• Apply the eligibility criteria and network timelines to reach the outcome: accept, reject, submit, or escalate.
• Request further information from the customer where it is needed to close a gap in the evidence, and be specific about what is being asked for and why.

Judgement and Decisioning:

• Weigh conflicting, partial, or unverifiable evidence and reach a defensible position where the file does not produce a clean answer.
• Distinguish third-party fraud from first-party involvement using transaction, device, merchant, and account behaviour patterns not the customer’s account of events alone.
• Recognise when a case sits outside the fact pattern the procedure anticipated, and reason from the underlying principles network rules, liability allocation, and evidence standards rather than forcing the case into the nearest template.
• Test the claim narrative against the record: look for what does not fit, and follow it, rather than confirming the first plausible read.
• Separate a case that is hard from a case that is out of scope. Work the first. Escalate the second, with a clear statement of the question being asked.

Customer Outcomes and Feedback:

• Give the customer the outcome and next steps in clear written English, using approved templates.
• Stay professional and measured on contested and declined claims.
• Flag repeat claimants, unusual merchant activity, and emerging patterns that the current procedure does not account for.
• Raise errors, gaps, and ambiguity in the procedure to the Team Leader, with a view on what the rule should be.
• We need The Disputes Agent works transactional dispute claims from intake to outcome using documented dispute procedures and Mastercard network rules. Most claims follow a defined path: review the transaction and account detail, confirm the claim type, apply the eligibility criteria, record the outcome, and submit or escalate.

• Interested and eligible candidates can register online using the link below and attend the Walk-in Drive on 15 October 2026 (10.00 AM – 12.30 PM).

  Skills Required:

  Infosys Walk-In Drive 2026 Application Process:-

  Apply In Below Link

  Apply Link:- Click Here To Apply (Apply before the link expires)

  Note:– Only shortlisted candidates will receive the call letter for further rounds